Customer service
Delivery
With Colissimo, delivery in mainland France is assured as well as in Europe and the rest of the world for parcel delivery. We are artisans, it takes 2 weeks for an extra limited piece, as a reminder our works are not industrial, they are unique and personalized pieces, handmade!
Refund
The right of withdrawal is 14 days after receipt of the item for any purchase on a French or European site.
This right is not valid for certain goods or services.
This is the case, for example, with our personalized pieces.
Our first objective is the satisfaction of our customers.
Order tracking
Order tracking is assured.
Guarantee
We ensure the legal guarantee of conformity.
Confidentiality
Information gathering
The Mr Philidor brand is protected at the inpi
Number: 4257613
SIREN
520 915 935
SIRET (Headquarters)
520 915 935 0001
Headquarters at 61 rue Jean Jaurès 95320 Saint-Leu-La-Forêt
whose responsible is Mr. TONYE Zachée Emmanuel Responsible also for the processing of personal data as indicated in this privacy statement.
Contact Tel. + 33 652139754
he can be contacted via paris@mrphilidor.com
Personal data that we process
Mr. Philidor processes your personal data using our services.
We collect information when you register on our site, when you log into your account, make a purchase, enter a contest, and/or when you log out. The information collected includes your name, email address, phone number, and/or credit card.
In addition, we automatically receive and store information from your computer and browser, including your IP address, software and hardware, and the page you request.
2. Use of Information
Any information we collect from you may be used to:
- Customize your experience and meet your individual needs
- Provide personalized advertising content
- Improve our site
- Improve customer service and support needs
- Contact you by e-mail
- Administer a competition, promotion, or survey
3. Confidentiality of Online Commerce
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or data to another company for any reason, without your consent, other than what is necessary to respond to a request and/or transaction, for example to ship an order.
4. Disclosure to Third Parties
We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical security of any person, violations of our Terms of Use, or where required by law.
5. Information Protection
We implement a variety of security measures to keep your personal information secure. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.
Do we use cookies?
Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.
6. Unsubscribe
We use the email address you provide to send you information and updates relating to your order, occasional company news, related product information, etc. If at any time you would like to unsubscribe from receiving emails, detailed unsubscribe instructions are included at the bottom of each email.
7. Consent
By using our site, you agree to our privacy policy.